A SEAMLESS AND OMNICHANNEL SOLUTION
TO HANDLE CUSTOMER ISSUES EFFECTIVELY
A HelpDesk & Ticketing system for submitting and managing customer requests either for support, sales or accounting issues. Each request creates a "ticket", a case, which is allocated to an operator for further arrangements, while allows customers to monitor online the progress of their requests.
Once the ticket has been resolved, the customer has the ability to rate the quality of service provided as well as the management to produce the necessary statistics.
EASY MONITORING
OF REQUESTS
AGILITY FOR
YOUR ORGANIZATION
EFFICIENCY
FOR AGENTS
CONVENIENCE
FOR CUSTOMERS
COST
REDUCTION
DYNAMIC
STATISTICS
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