A SEAMLESS AND OMNICHANNEL SOLUTION
TO HANDLE CUSTOMER ISSUES EFFECTIVELY
A HelpDesk & Trouble-Ticketing system for submitting and handling Customer requests either for support, sales or accounting issues. Each request creates a "Ticket", a Case, which is allocated to an operator for further arrangements and escalation, as required, while allows Customers to monitor the progress of their requests, online.
Integrated with all the other VORTEX Suite applications, VORTEX HT assists in the expediet Ticket resolution, while the Customer has the option of rating the
Quality-of-Service provided and the Management to generate the necessary statistics and KPIs via dynamic reports.
EASY MONITORING
OF REQUESTS
AGILITY FOR
YOUR ORGANIZATION
EFFICIENCY
FOR AGENTS
CONVENIENCE
FOR CUSTOMERS
COST
REDUCTION
DYNAMIC
STATISTICS
Customer Reviews
VORTEX SOFTWARE is a powerful tool that facilitates with the most effective way our company's day-to-day operations and enables the provision of high-quality services to our customers.
Monitoring the daily and periodic tasks of our frontline staff is immediate and efficient.
VORTEX SOFTWARE serves as the operations centre for the day-to-day running of our Back Office. It has enabled us to increase the performance of our Technical Department and to gain time on communications which are now carried out automatically
We installed VORTEX SOFTWARE in September 2018 and since then we have strengthened our image in the eyes of our customers while increasing the performance of our Back Office exponentially.
We are very satisfied with our collaboration with VORTEX SOFTWARE. These professionals are right behind us at every step of the way.
Thanks to VORTEX SOFTWARE we have gained new customers and enhanced our image with existing ones. It gives us a clear picture of our communication with each and every client, it allows us to keep track of every project and quote, as well as to identify new opportunities both for us and for our customers
VORTEX SOFTWARE has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.
VORTEX SOFTWARE has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.
We have been working with VORTEX SOFTWARE for several years now and we are completely satisfied. I highly recommend it for any business that wishes to achieve organisational coherence and ensure the computerisation of processes.
