Icon
Icon

FUNCTIONALITIES VORTEX HT WORKFLOW PROCEDURE HT

Function's Image

The customer creates a new support request either from the Web Portal or by sending a simple email.

Function's Image

Each request creates a "ticket", a case, which is allocated to an operator for further arrangements. The customer receives an automatic email reply.

Function's Image

The ticket is allocated to the most suitable operator for futher processing.

Function's Image

The problem is solved remotely, the operator logs his actions into the system and closes the ticket.

Function's Image

Should the problem requires a technician to visit the customer, the standard workorder assignment procedure from Vortex FSM is executed.

Function's Image

The customer can monitor online at all times the progress and the process of resolving the ticket.

Function's Image

By closing the ticket, the customer evaluates the quality of service and the response time for the problem encountered.

Tamani Arts Offices Tower, Office# 1923, Business Bay
Dubai-UAE
P.O. Box 24051
T +971 4 554 5149

www.danaos-vortex.ae


www.danaos-vortex.ae

 
Vortex © 2021. All rights Reserved. | Created by Concept Maniax & ARTIFIEDWEB
a

This website uses cookies to manage authentication, navigation, and other functions. Accessing our website, you agree that we can use these types of cookies.

OK