Monitor all incoming requests on a single screen, highligting statuses with a color indication.
View all properties related to a Ticket
Assign a Ticket to a department or to a specific operator to handle it
Email reply for each ticket through an embedded email editor of Vortex HT
Fast and easy retrieval of all historic log for each ticket per user including comments
Monitor the total time resolution for each ticket with color indexing in case of violating the maximum time alllowed
Design dynamic statistical reports with graphs for each ticket per perioed, customer, operator, status and resolution time